keeping your website safe and secure
Hosting, Servers & Support
We keep your website fast, secure, and online. Server management, security patching, performance monitoring, and ongoing support so you don't have to think about it.
What every site gets
Every site we host sits behind Cloudflare with DDoS protection, a web application firewall, and bot filtering. Servers are built to CIS (Centre for Internet Security) benchmarks. DNS is managed through Cloudflare for performance and security. SSL certificates are automatic.
Security patching
High severity patches are initiated within 24 hours and completed within a week. Medium severity within a week, completed within a month. Low severity within a month. We don't wait for things to break. Monthly vulnerability scanning via Intruder.io catches issues before they become problems.
What support covers
24/7 monitoring, uptime guarantee, monthly plugin and theme updates with post-update QA, security patches, bug fixes, and email support during business hours. We check that updates don't break anything before they go live. New features or significant changes are quoted separately.
How hosting scales
Small sites share infrastructure with low contention. Sites that need more get dedicated environments with caching layers and performance optimisation. High-traffic or e-commerce sites get redundant hosting with load balancing, auto-scaling, and enhanced disaster recovery. We match the infrastructure to what the site actually needs.
What's included
How we can help
Cloudflare Security Layer
DDoS protection, web application firewall, bot filtering, and automatic SSL. Every site, every package.
CIS-Hardened Servers
Built to Centre for Internet Security benchmarks. Industry best practice for preventing attacks.
Proactive Monitoring
24/7 uptime monitoring. Monthly vulnerability scanning. We catch problems before your users do.
Updates and QA
Monthly plugin and theme updates with post-update checks on design and functionality. Not just updated, tested.
Managed DNS
DNS managed through Cloudflare. Free migration from your current provider. Co-management with client IT teams if needed.
Disaster Recovery
Automated backups, redundant infrastructure for larger sites, and a clear process for when things go wrong.
Common questions
Frequently asked
Where are your servers located?
We use AWS and DigitalOcean data centres in the UK and EU. We choose the location based on where your users are and any data residency requirements you have.
What does ongoing support include?
Server monitoring, security patching, performance checks, SSL management, backups, and a response SLA for issues. We also handle CMS updates, plugin maintenance, and minor content changes.
Can you take over hosting from our current provider?
Yes. We migrate sites regularly. We handle the full process including DNS, SSL, testing, and the cutover. We do it with zero or near-zero downtime.
What happens if something goes wrong at 2am?
Our monitoring catches most issues before they affect users. If something does go down, we have alerting in place and respond based on the severity. Critical issues get addressed immediately, not the next business day.
What's included in the monthly support?
Monitoring, security patching, plugin and theme updates with QA, bug fixes, and email support during business hours. Excludes fixing issues caused by client changes and new feature development.
Can you manage DNS for sites not hosted with you?
Yes. We can manage DNS through Cloudflare as a standalone service. It gives your site DDoS protection and performance benefits regardless of where it's hosted.
How fast are security patches applied?
High severity within 24 hours, completed within a week. Medium severity within a week. Low severity within a month. We don't wait for scheduled maintenance windows on critical issues.
Do you handle email hosting?
No. We handle transactional email (form submissions, order confirmations) via SendGrid SMTP with proper SPF, DKIM, and DMARC configuration. Mailbox hosting is separate and usually sits with the client's Office 365 or Google Workspace.
Explore
Other services
Full-Stack Development
We build modern websites, online shops, and custom web applications. From content-managed marketing sites to complex e-commerce and bespoke business tools.
02Bespoke Business Systems
Custom-built software for businesses that have outgrown spreadsheets, legacy tools, or systems that nobody can maintain. Stock management, CRM, order processing, customer portals, and internal tools built to fit how you actually work.
03Technical Consultancy
Honest, practical advice on your website, platform, and technology choices. We help you make the right decisions before spending money on the wrong build.
04Development Partners for Agencies
Development resource for agencies who need a trusted technical partner. We work under your brand, use your tools, and deliver to your clients. They never know we're involved.
Not sure what the next steps are with your project?
Our team are great at solving problems, and we love building out new partnerships with companies like yours. Send us a message with a brief of your project or problem, alternatively you can schedule a call and speak to us right away.
