Privacy Policy | Innatus Digital

Introduction

Innatus Digital Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This policy applies to our website at innatus.digital and any services we provide. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Innatus Digital Ltd is the data controller for the purposes of data protection law. We are registered in England and Wales (Company No. 12849413).

If you have any questions about how we handle your personal data, please contact us at: [email protected]

What information we collect

We may collect and process the following personal data:

Contact information - name, email address, phone number, and the content of any messages you send us via our contact form.
Usage data - information about how you use our website, including your IP address, browser type, pages visited, and time spent on the site. This is collected via Google Analytics.
Cookie data - information stored in cookies on your device. See the Cookies section below for more detail.

How we use your information

We use the information we collect for the following purposes:

To respond to enquiries you send us via our contact form.
To provide, maintain, and improve our website and services.
To analyse how our website is used and improve the user experience.
To comply with any legal obligations.

Legal basis for processing

We process your personal data on the following legal bases:

Legitimate interests - to respond to enquiries and improve our services. We have assessed that our legitimate interests are not overridden by your rights.
Consent - where you have given explicit consent, for example by accepting cookies.
Legal obligation - where processing is necessary to comply with a legal obligation.

Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. We use the following types of cookies:

Strictly necessary cookies - required for the operation of our website. They cannot be switched off.
Analytics cookies - we use Google Analytics and Google Tag Manager to collect anonymised information about how visitors use our website. This helps us understand usage patterns and improve the site. You may opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

How we share your information

We do not sell, rent, or trade your personal data. We may share your information with:

Service providers - third parties who assist us in operating our website and services (such as email delivery via Resend). These parties are bound by confidentiality obligations.
Analytics providers - Google Analytics and Google Tag Manager, both of which process anonymised usage data.
Legal requirements - where required to comply with applicable law, regulation, or legal process.

Data retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 2 years.

Your rights

Under UK GDPR, you have the following rights:

Right of access - to request a copy of the personal data we hold about you.
Right to rectification - to request correction of inaccurate data.
Right to erasure - to request deletion of your personal data, where we have no legitimate reason to continue processing it.
Right to restrict processing - to request that we limit how we use your data.
Right to data portability - to receive your data in a structured, machine-readable format.
Right to object - to object to processing based on legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

Third-party links

Our website may contain links to third-party websites, including Ecologi and our social media profiles. We have no control over and accept no responsibility for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.